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Desktop Support Engineer

Liverpool, UK

Job Type




About the Role

Duties and responsibilities:

Working as part of the team as well as being self-motivated and self-sufficient

Adhering to company and team policies as well as working practices

Managing ownership of a ticket from start to finish.

Managing SLA’s and customer expectations.

Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level

Providing technical support across our customer base via phone, email, remote support

Be responsible for both reactive and proactive maintenance activities

Contribute to IT projects when require


Candidates should possess a high level of expertise in the following areas:

3+ years’ demonstrable experience in IT support services or consultancy

MS Win 10/11 Desktop support

MS Office 2016+ Application support

Anti-Virus Technologies (Eset / Bitdefender)

MS Server 2016+ AD / GPO / Rights / User administration and Certificate management

MS Exchange 2016+ Administration

MS Terminal server administration / support

Trouble shooting LAN / WAN / VPN / Router/ Firewall / WIFI issues

Understanding of DNS, DHCP, TCP/IP

Experience of Remote access tools

Candidates will hold or be willing to attain the following Microsoft 365 accreditations – MS900, MS102


Desirable additions

Managing HyperV patching & Upgrades

Microsoft 365 / Exchange, SharePoint, - Admin and Migrations

Proficiency in scripting and task automation using appropriate tooling such as PowerShell

Backup technologies (experience of Hornet and Acronis products is desirable).

Relevant Microsoft certifications in Networking / Desktop / Servers

Experience with VoIP systems (CTX) - troubleshooting and administering

About the Company

Our client is a successful company committed and motivated in providing first call IT support and solutions to businesses throughout Liverpool city region.

We are looking for applicants who have experience in Microsoft Windows desktop and server environments.
To appoint enthusiastic IT Engineers already working at a 2nd Line level or an experienced 1st Line Support Engineer looking to progress to the next level in their career.

This is an opportunity to join a growing firm where you will have the opportunity to develop an excellent career path, with great prospects for progress and uniquely have a say and share in the evolution of the business.

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